Article from: Bizjournals.com
LONDON, May 18, 2016
INTERTEL, Inc., the leading medical canvassing firm in North America, has chosen Red Box Recorders as a key technology partner in the drive to combat insurance fraud. INTERTEL has deployed Red Box’s Quantify voice and data recording solution to capture over three quarters of a million calls annually at their four contact centers in Missouri and Colorado. This move makes INTERTEL the first company in the medical canvassing sector to provide evidential call records to their clients, which include the largest insurance carriers and third party administrators in the US.
As the industry architect, INTERTEL prides itself in providing the claims industry with the most secure, consistent, high-quality information available. Red Box’s recording suite, Quantify, enables the company to reliably capture calls and effectively substantiate the data acquired by its 200+ strong medical canvassing team as they verify treatment date information. Red Box’s Quantify will also allow INTERTEL to review and evaluate recordings to effectively determine call-quality and potential training needs.
INTERTEL has ambitious growth plans and required a solution that is both highly scalable, could integrate seamlessly with their Avaya telephony platform, and would ensure reliable recording with archiving to one location; Red Box Recorders was able to deliver on all counts.
Steve Derossett, President at INTERTEL, said: “As the number one name in Medical canvassing, we are committed to keeping INTERTEL at the forefront in the battle against insurance fraud through continued advancements in technology. Our decision to partner with Red Box Recorders, the leading voice and data recording specialist, reflects this commitment and we are confident that it will bring great benefits for existing and future customers. The fact that everything is stored on a central Media Server means that I, as the President, can be at all four locations at one time!”
Pete Ellis, Chief Operating Officer at Red Box Recorders, said: “The ability to reliably record, then swiftly search and replay incoming, outgoing and internal calls is critical for a business like INTERTEL, where facts need to be accurately verified without delay. We are delighted to be part of such an important program and working with another leading US organization that wants to get maximum value from its communications.”