At the forefront of this digital shift are solutions like Medical Canvassing and Social Canvassing. These innovative solutions combine data access with investigative expertise, empowering claims professionals to make informed decisions with speed and confidence.
Streamlining a Claims Investigation with Technology
Traditional insurance investigations are often resource-intensive, requiring time-consuming manual outreach and a heavy reliance on claimant-provided information. This increases the likelihood of missing important details that could affect case outcomes.
With technology-driven canvassing, investigators gain access to broader, more accurate data.
- Medical Canvassing involves conducting outreach to medical facilities, clinics, and physical therapy clinics within a specified radius to request records and uncover unknown treatment information or previously disclosed medical treatment. Digital Medical Canvassing solutions provide the results in an easy-to-read report for investigators, enabling them to make quick decisions on additional record retrievals.
- Social Canvassing includes examining social media accounts and other public digital activity to gather proof and validate claimant’s statements, as well as to identify inconsistencies related to the incident or property involved. Investigators may use insights collected during a Social Canvass to conduct additional surveillance or identify other involved parties and witnesses they may want statements from.
Improving Claims Investigation Turnaround Times
When it comes to claims handling, speed matters. Delays in the investigative process not only frustrate claimants, but also increase liability exposure and operational costs. Modern claims investigation technology can accelerate timelines by delivering faster, more reliable insights. Investigators can use these tools to determine the legitimacy of insurance claims, uncover fraud, and ensure only legitimate claims are approved.
Canvassing tools provide near real-time access to data, meaning claims professionals no longer have to wait weeks for scattered information. Instead, investigations can move forward within days, allowing insurers to make informed settlement decisions quickly.
The result? Faster claims resolution, stronger case preparation, and more efficient resource allocation—all of which give organizations a competitive advantage. These services improve the overall outcome of claim investigations and support the insurance industry’s commitment to accuracy and integrity.
Reducing Operational Risk in Claims Investigation
Every claim carries financial and compliance risk, particularly when critical evidence is overlooked. Manual investigations are more vulnerable to human error, which can lead to unnecessary payouts or prolonged litigation.
Technology reduces these risks by applying standardized, repeatable processes across every claim. Additionally, digital canvassing solutions enhance compliance and safeguard sensitive information by aligning with strict industry standards. This ensures data security while protecting insurers and legal professionals from regulatory penalties.
Building the Future of Claims Investigation
As insurance continues to evolve, adopting digital claims investigation tools is no longer optional—it’s a strategic necessity. And by embracing these innovations, insurers, TPAs, and attorneys can spend less time chasing down information and more time analyzing insights that matter.
INTERTEL’s Medical and Social Canvassing solutions empower claims professionals to work smarter, close cases faster, and achieve stronger outcomes for all stakeholders. Learn more about our solutions for claims discovery.
