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Case management tools to relieve case backlogs

By March 12, 2025No Comments

Originally compounded by the COVID-19 pandemic, case backlogs and pent-up cases have only continued to grow as court systems face challenges such as lawyer shortages, judicial vacancies and inadequate funding. In fact, 79% of judges and court professionals reported that they are experiencing delays in their hearings and there’s been a 72% increase in pending cases over the last decade. To complicate matters even further, 2024 saw the launch and growth of companies that utilize AI to generate documents such as demand letters at higher volume than previously possible.   

Firms will need to scale up their operations in order to keep up with demand and as they do so, it will be more critical than ever to have proper case management tools and expense mitigation plans in place. At times, this may require partnering with companies that specialize in case management such as record chronology, record summary or record indexing.  

On the surface it may sound counterintuitive to outsource these services but in reality, using a trusted partner to complete these tasks allows paralegals and attorneys to work on more cases at once. Let’s take a closer look at some of these services and how they can help increase case volumes.  

Automated record chronology and indexing
Reduce paper handling, simplify records organization and accelerate records analysis with a fully indexed chronology for every file. Digital record chronology and indexing makes it easier than ever to sort by record type and location. Search features make it simple to pinpoint relevant records and Optical Character Recognition enables full-text search.  

Digital Record Summary
Quickly identify providers, types of records, dates of service, and medical events that are critical to your analysis. With digital summaries, you can also quickly access relevant pages with a single click from within the summary.  

Medical Canvassing
Medical canvassing is one of the few ways to uncover and verify medical treatment information for a claim. It works by contacting medical facilities in a given location to identify where and when someone may have received treatment. Firms can save valuable time by conducting a medical canvass to confirm records exist at a given location before submitting a formal request for records.  

Social Canvassing 
With social canvassing, firms can collect social media and other web-based activity to uncover previously unknown information or to verify claims. This information can be vital for those seeking settlements or case dismissals.  

There are many case management options available for firms seeking to work through more cases. At Ontellus, we’re committed to helping legal firms successfully take on more cases by offering these services and more. To learn more about our full range of options, go here.