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Using Customer Feedback to Improve Our Ordering Process

By Insights
We’re introducing a new and improved request form for our medical and social canvassing services. Based on feedback from our customers, this intuitive new form makes it easier than ever to quickly request the services you need. Here’s an overview of what you can expect in the ordering process: 1. Medical Canvassing First, choose between our QuickTEL Canvass Express Bundle or Canvass By Location Type offerings. With the QuickTEL Canvass Express Bundle, you will receive medical checks at 20 facilities (10 hospitals and 10 pharmacies) in a 70-mile radius of the address you provide within 48 hours. Our Canvass By...
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Why Should You Request a Medical Canvass?

By Insights
Have you ever been working on a case or claim and suspected that there might be treatments that go beyond the information initially disclosed to you by a claimant? Whether a claimant has simply forgotten about past treatment or they’re strategically withholding the information in hopes of influencing the outcome of a case, medical canvassing can help you answer the question: Is there more information?  A medical canvass is designed to uncover essential claimant information and medical treatment history. During a medical canvass, medical facilities within a specific geographic area are contacted to identify if a claimant was ever treated...
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Detecting Insurance Fraud After a Natural Disaster

By Insights
In the aftermath of large-scale natural disasters like the recent hurricanes in Florida and flooding in western North Carolina, communities band together to sort through the devastation and begin the long task of rebuilding. Unfortunately, others use this time to take advantage of the chaos and engage in fraudulent behavior.   There are many types of fraud that can occur after a natural disaster that seek to either victimize those directly impacted by the event, defraud insurance companies or both. For example, contractors may offer to manipulate their prices to cover deductibles or offer extra repairs unrelated to the disaster. It...
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CareCloud and ChartSwap Partner to Launch “CareCloud Powered by ChartSwap” to Streamline the Request for Information Process

By Press Releases
SOMERSET, N.J., Sept. 30, 2024 (GLOBE NEWSWIRE) -- CareCloud, Inc. (Nasdaq: CCLD, CCLDO, CCLDP), a leader in healthcare technology and generative AI solutions for medical practices and health systems nationwide, today announced a strategic partnership with ChartSwap, a leading provider of business-to-business (B2B) medical and billing records exchange, to launch "CareCloud Powered by ChartSwap.” This new collaboration will significantly enhance the way medical records are handled and accessed, enabling CareCloud’s providers to focus more on delivering high-quality patient care. Through this partnership, ChartSwap will serve as the dedicated portal for handling Release of Information (ROI) requests for medical information at CareCloud provider...
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How to Utilize Smart Device Data in Insurance Fraud Investigations

By Insights
As the world becomes increasingly interconnected, the role of smart devices in insurance fraud investigations has taken center stage. Welcome to an era where the digital breadcrumbs left behind by smart devices hold the potential to revolutionize the way we uncover fraudulent activities. In this blog, we'll explore how the proliferation of smart devices has impacted fraud investigations, share examples of how smart device data has cracked cases wide open, delve into the challenges investigators face, and peer into the future of insurance fraud detection and prevention. The Proliferation of Smart Devices: Smart devices have infiltrated every aspect of our...
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Top 5 Reasons to Request a Social Canvass

By Insights
As social platforms continue to rapidly take over, it’s crucial to utilize the information on these data-heavy platforms for your insurance investigations. Through INTERTEL’s Social Canvass, you receive a meticulous overview of an individual’s digital footprint, which spans various online platforms to uncover any relevant information. Today, we wanted to dive deeper into the world of social canvassing by discussing the top 5 benefits this service offers. 1. Validate Statements and Claims: In a world where connection and validation are paramount, social media often serves as the platform for individuals to share their experiences, whether that be accidents, surgeries, or...
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5 Ways To Improve Your HIPAA Compliance

By Insights
Maintaining HIPAA compliance is vital for the continued success of your organization or business and the protection of your patients' well-being. Implementing the following five tips will help you enhance compliance, stay ahead of potential breaches, and ensure the security of patient data. Analyze Your Risk Points: One of the most effective ways to improve HIPAA compliance is to assess where customer and patient data "lives" within your workplace. Create a list that outlines the entry points, storage locations, and exit points of patient data. Look for any potential weaknesses or vulnerabilities in this information pipeline. Using HIPAA-compliant software for...
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INTERTEL’s Guide to Social Canvassing

By Insights
With social media activity continually on the rise, the data that can be gathered from this open-source intelligence can be crucial when it comes to a case or claim. In order to ensure you have the full picture of a person’s digital footprint, a social canvass is an important tool to utilize.  What is Social Canvassing?  A social canvass is the process of searching, capturing, and preserving digital evidence from a person’s social profiles. INTERTEL’s social canvass provides a comprehensive solution to the traditional products offered in the industry by creating a cost-effective, legally defensible product that is scalable to...
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The Top 5 Reasons to Request a Medical Canvass

By Insights
Unveiling the Significance of Medical Canvassing In the intricate world of insurance claims, medical canvassing has emerged as a formidable tool, shedding light on undisclosed information, and offering a wealth of insights. A medical canvass is a service where a search is done in specified areas to gather detailed information on a claimant.  Canvasses of medical facilities, physician offices, specialists, laboratories, physical therapy clinics and pharmacies within a specified location radius are compiled to uncover any discrepancies and interventions in a claimant’s history. But why should one request a medical canvass? Let's explore the top five reasons. 1. Unearthing Hidden...
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