News and Events

The latest from INTERTEL

Check out the latest news and information, straight from INTERTEL. Keep checking back for info on current events, industry reports, and more.

INTERTEL Extends Partnership with Data Axle to Gain Real-time Intelligence for Medical Canvassing Solutions

Business location data enhances quality and efficiency of claims research services DALLAS—October 26, 2020—Data Axle, the leading provider of data and real-time intelligence solutions announced today a partnership with Intertel, a nationally recognized leader in medical canvassing. The partnership will provide Intertel’s insurance clients access to the most reliable and accurate medical business listing data critical for effective claims research and evaluation. Data Axle will provide real-time business location data required for Intertel to drive …

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INTERTEL Joins Guidewire PartnerConnect Solution Alliance Program; Publishes Ready for Guidewire Integrations to Help Insurers Manage Injury Claims

New partner’s medical canvassing service to help adjusters better assess claimants’ medical treatment history ST. LOUIS, Mo., and SAN MATEO, Calif., October 6, 2020 INTERTEL Inc., a leader in medical canvassing, and Guidewire Software, Inc. (NYSE: GWRE), the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that INTERTEL has joined Guidewire PartnerConnect as a Solution partner. The companies also announced that INTERTEL’s Ready for Guidewire validated accelerators for ClaimCenter are now available to insurers in the Guidewire Marketplace. …

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Ontellus Acquires INTERTEL and MasterTrace Creating A Leading National Medical Canvassing Company

HOUSTON, TX – October 1, 2020 For Immediate Release Ontellus, an industry leading, nationwide full-service procurer of medical, billing, employment records, and other claims related data services, announces today that it has acquired INTERTEL, one of the largest national medical records canvassing company, and MasterTrace. Both INTERTEL and MasterTrace provide insurance companies with the ability to investigate claims and underwriting for missing records data. From a single, cloud-based platform, requestors can safely order, track, and …

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Legal and Regulatory Considerations in Medical Canvassing

When choosing a medical canvassing provider it is important that you choose a partner whom is well-versed in both the legal and regulatory environments they operate. It is imperative that the medical canvassing provider knows how to represent themselves and you in an appropriate manner when communicating with healthcare providers. An important measure that canvassing providers should take is having an established training program for their canvassers. This program should entail proper ways to ask …

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New Claims Considerations in a Post COVID19 Environment

April 2, 2020 These are unprecedented times and the effects of mandatory business closures, shelter-in-place orders, and unexpected unemployment have yet to be seen. In an effort to preserve jobs, restaurant staff have been assigned delivery jobs, often requiring them to use personal vehicles for work. Likewise, Uber drivers have transitioned to Uber Eats drivers, due to the decline in the need for rideshare. The transportation, manufacturing, hospitality, and retail industries are all currently laying …

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Important COVID-19 Update from INTERTEL

Update: March 23rd, 2020 Dear Valued INTERTEL Client, I hope this note finds you and your organization well in this challenging time. INTERTEL is closely monitoring developments related to COVID-19, including information and guidance published by the World Health Organization and the Center for Disease Control. In respect to the executive orders related to California, Pennsylvania, New York, Illinois, Ohio, New Jersey, Connecticut, Louisiana and Michigan, INTERTEL remains open with no disruptions to our canvass …

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Data Security in Medical Canvassing

by Kristian Piipponen It seems that every week we hear about yet another data breach where people’s personal data has been compromised. Security of information has never been as important or as mainstream as it is today and should be of the utmost importance whenever choosing a medical canvassing partner. Whomever you choose, be sure that they take measures to maximize BOTH physical and cyber security when it comes to protecting data. To create a high level …

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#TermTuesday: Insurable Risk

Insurance is all about mitigating risk. Regardless of what is being covered, a person or property, the company is partially assuming the risk that something wrong may happen.       The conditions that define an insurable risk varies from industry to industry, however some conditions are nearly universal: the peril insured against must caused by accident or chance and be out of the control of the policy holder there must be a high number of …

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Continued Education Credits with INTERTEL, Inc

INTERTEL is proud to offer a multi-state accredited Continuing Education course!      The INTERTEL Continuing Education course is centered around using Medical Canvassing as an alternative to traditional surveillance for verifying information provided for an insurance claim. The presentation discusses when and how to properly use a Medical Canvass, what information can be gathered from a Canvass, and what can be done with that information. During the presentation HIPAA compliance and legal and ethical issues are also covered.  …

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PRE-EX Canvass at the Eastern Claims Conference

Last week, INTERTEL’s Nathan Hessel attended the Eastern Claims Conference in Boston, MA. ECC is an excellent conference for the Disability and Life Insurance Industry, which made it a prime event to showcase the PRE-EX Canvassing Program.  PRE-EX Canvass has been created to work with carriers on both the underwriting and claim end to secure the information necessary to make the proper determination on assessing that risk or covering the claim. More than 100 million adults in the US …

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